OperatingMyFatoorah

MyFatoorah gives every Middle Eastern merchant a licensed way to get paid online

Send invoices, plug in a payment gateway, and accept local and international payments across the GCC, Jordan, and Egypt — from one Kuwaiti platform licensed in every GCC state.

منصة دفع كويتية مرخّصة تمكّن التجّار من إصدار الفواتير وقبول المدفوعات الإلكترونية عبر الخليج والأردن ومصر.

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  1. The Bottleneck

    What was broken?

    SMEs and institutions across the Middle East struggle to accept online payments: local payment methods fragment by country, bank onboarding is slow, and unlicensed gateways create settlement risk.

  2. The Move

    Why it worked

    Became the only PSP licensed in all GCC countries, so merchants get invoices, gateway, shipping, and POS from one compliant counterparty instead of stitching together country-by-country providers.

  3. The Trap

    Battle scars

    Gateway competition from regional and global PSPs; enterprise fraud and chargeback exposure as volumes scale; keeping licences and bank integrations current across every GCC regulator.

The problem

A Kuwaiti boutique or an Egyptian training centre that wants to sell online hits the same wall: banks take weeks to approve card acceptance, each country’s shoppers expect their own local payment method, and stitching invoices, gateways, and delivery together means three vendors and three reconciliations.

How it works

MyFatoorah, founded in Kuwait in 2016 by former EY analyst Abdullah Aldabbous, offers merchants electronic invoices, an online payment gateway, shipping integrations, and POS terminals from one platform. In November 2024 it layered Mastercard Gateway underneath — advanced processing plus fraud prevention — for its 75,000+ merchants across the GCC, Jordan, and Egypt, spanning government, education, marketplaces, retail, and insurance.

Pain points

Slow bank onboarding, checkout abandonment when local methods are missing, and finance teams reconciling invoices against courier cash and terminal slips.

Business model

A take on every transaction processed through its rails, extended by paid invoicing, shipping, and terminal services.

Challenges

Regional PSPs and global giants contest every merchant segment; fraud and chargebacks grow with volume; and holding licences in every GCC state means continuous compliance work with each regulator and acquiring bank.

Funding

  • Raised: undisclosed.
  • Valuation: MISSING.

Latest — November 2024

On 29 November 2024 MyFatoorah announced a strategic collaboration with Mastercard to deploy a new digital payment gateway platform powered by Mastercard Gateway, bringing upgraded processing and fraud prevention to its 75,000+ regional merchants.

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